Our Services
Our Services
Our Services
Introducing Dr. Ian McFadden, a seasoned healthcare professional with over 40 years of experience working with hospitals and healthcare systems worldwide. Dr. Ian has dedicated his career to understanding and defining the essence of a five-star healthcare experience for patients entering the hospital.
Dr. Ian offers insightful talks and engagements aimed at helping organizations and individuals comprehend the evolving landscape of healthcare consumers. By sharing his expertise, he empowers organizations to meet the expectations of today's healthcare consumers effectively.
In collaboration with Dr. Ian, your organization can strive towards delivering exceptional patient experiences that align with modern consumer expectations. Dr. Ian's objective is to facilitate a mutually beneficial relationship where patients receive top-notch care and providers cultivate a stellar reputation.
If you are committed to enhancing patient experiences and achieving excellence in healthcare delivery, Dr. Ian is here to partner with you. Contact him today to embark on a journey towards delivering outstanding care and fostering a positive reputation in the healthcare industry.
Are hospitals today meeting consumer expectations or did Covid change everything?
This presentation delves into the evolving expectations of hospital consumers regarding healthcare services, comparing the pre-COVID and post-COVID scenarios to highlight the noticeable shifts. Over the past 2 to 3 years, there has been a significant transformation in the expectations of hospital consumers.
Prior to the COVID-19 pandemic, consumers exhibited lower demands towards hospital providers. However, in the aftermath of COVID-19, there has been a noticeable change in consumer expectations, with a heightened level of expectations and demands from hospital services. This presentation will elucidate and characterize these contrasting expectations to provide a comprehensive understanding of the evolving landscape in healthcare consumer preferences.
How can you determine what if published ratings and reputation are important in selecting a physician or hospital?
This presentation highlights the array of resources accessible to prospective hospital or healthcare consumers to aid them in choosing a healthcare provider.
The talk presents a comprehensive overview of provider rating agencies and online reputation platforms, detailing the advantages and disadvantages associated with each.
Initial assessment and recommendations for improving a provider’s patient advocate services
With a wealth of experience and expertise in the healthcare industry, our dedicated professionals are committed to evaluating and improving patient advocate services for healthcare providers. We understand the critical role that patient advocates play in ensuring positive patient experiences and outcomes.
Our tailored approach begins with a thorough initial assessment of current patient advocate services within your organization. Through meticulous analysis and evaluation, we identify areas of strength and opportunities for enhancement. Drawing upon industry best practices and innovative solutions, we craft strategic recommendations tailored to optimize your patient advocate services and elevate the overall patient experience.
We are passionate about driving positive change and empowering healthcare providers to deliver exceptional care. Trust us to be your partner in transforming patient advocate services to new levels of excellence.
Provider research and reports for consumers
While many of these technological advancements are intended to improve the consumer experience, it is important to acknowledge that some of these advancements may not necessarily simplify the process for the consumer.
Our research experts delve deep into various aspects of healthcare providers, evaluating factors such as quality of care, patient satisfaction, and reputation. By synthesizing complex data into easy-to-understand reports, we enable consumers to make informed decisions about their healthcare options.
With a focus on integrity and objectivity, we strive to deliver reports that are not only informative but also actionable. Whether you are seeking a primary care physician, specialist, or healthcare facility, our research and reports provide a roadmap to help you navigate the healthcare landscape with confidence.
Our research experts delve deep into various aspects of healthcare providers, evaluating factors such as quality of care, patient satisfaction, and reputation. By synthesizing complex data into easy-to-understand reports, we enable consumers to make informed decisions about their healthcare options.
With a focus on integrity and objectivity, we strive to deliver reports that are not only informative but also actionable. Whether you are seeking a primary care physician, specialist, or healthcare facility, our research and reports provide a roadmap to help you navigate the healthcare landscape with confidence.
Provision of provider training for patient advocates and patient experience support staff
Our tailored training programs are designed to educate and empower patient advocates and support staff to excel in their roles. From effective communication strategies to conflict resolution techniques, we cover a wide range of topics to ensure that your team is well-equipped to provide compassionate and personalized care to every patient.
With a focus on practical skills development and continuous improvement, our training approach is interactive, engaging, and results-driven. Let us partner with you to elevate the standard of patient advocacy and support services within your organization, ultimately enhancing the overall patient experience and satisfaction levels.
How Technology is making it easier or harder to use our healthcare providers today
The purpose of this presentation is to inform potential hospital consumers about the advancements in technology related to accessing and utilizing our healthcare system, particularly within the hospital setting. The talk aims to educate consumers on the diverse technological changes and how they are tailored to enhance the consumer's overall hospital or healthcare experience.
While many of these technological advancements are intended to improve the consumer experience, it is important to acknowledge that some of these advancements may not necessarily simplify the process for the consumer.